Troubleshooting
Fast fixes for the things that come up most, worst-first.
Receipts or tickets stopped printingWork through the usual causes, fastest first.→“Wrong PIN” but the PIN is rightAlmost always the role, a recent PIN change or too many tries.→An order isn't on the other terminalIt arrives once the sending terminal syncs — here's how to check.→The till says it is offlineKeep selling — nothing is lost.→The kitchen screen isn't showing ticketsTickets not on the kitchen screen? Check the tab, the filter and the connection.→A rider didn't get the assignmentConfirm the order was assigned, then check the rider's phone.→A Tally posting is stuckNearly always a Tally-side cause — and nothing double-posts.→A card payment has no approval codeIBEX records the card payment — the approval comes from your card machine.→“Device limit reached”Your licence's device places are full.→An app won't load or shows a white screenA rare loading problem, usually cleared by reopening.→