A rider didn't get the assignment
Confirm the order was assigned, then check the rider's phone.
- On the dispatch board, confirm the order is under Out with a rider with that rider's name — not still waiting.
- Check the rider is on shift and the app says You are online.
- Have the rider open the app: new deliveries appear within about 20 seconds on a working connection.
- For a closed app, check notifications are allowed for the IBEX Rider app — push needs no setup.
Important
Opening the rider list is not assigning — you must tap the rider's name. See assign a delivery.
Tip
Rider picked up the order but cannot close it on the phone (flat battery, no signal)? A manager closes it on the dispatch board with Mark delivered or Mark failed.
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