“Wrong PIN” but the PIN is right
Almost always the role, a recent PIN change or too many tries.
- Check the right role was chosen — a PIN is checked within the role you picked.
- If the PIN was reset recently, an offline terminal accepts the old one until it next syncs — connect it briefly.
- After several wrong tries, sign-in pauses and says there were too many attempts — wait a minute and try again.
- If the message gives another reason — the account was removed, the restaurant was removed (This restaurant has been removed. Contact IBEX.), or the terminal is offline and this person has never signed in on it — follow it. A restaurant IBEX has suspended still signs in: every screen shows a red banner that it has been suspended by IBEX, and no new orders can be taken.
Tip
Test the PIN on a terminal you know is online — that tells you whether it's the PIN or the terminal's sync.
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