Backups and restore
Backups are taken by IBEX Support, on request.
IBEX Support takes backups on request, for every restaurant — hosted by IBEX or on its own server. A restaurant admin cannot take or restore a backup — there is no backup card in Admin → System Settings; ask IBEX Support. On the IBEX cloud the database is also backed up automatically, with 14 days of point-in-time recovery.
On your own server? IBEX's console cannot reach it, so IBEX Support does the backup at one of your tills — in person, or by remote desktop to a till you let them use — with an IBEX support pass IBEX issues for your restaurant. It works once, ends by itself after 4, 24 or 72 hours, and your server checks it without contacting IBEX. Your Audit Log shows Used an IBEX support pass at the till.
- Ask for a backup before a big change — a new server, a menu overhaul, a move of machines.
- A restore replaces all of the restaurant's data with the backup; IBEX Support confirms it with you first.
Everyday safety doesn't depend on backups: each terminal keeps its own copy and syncs it to the server, so a lost tablet loses only what it had not yet sent.