An order isn't on the other terminal
It arrives once the sending terminal syncs — here's how to check.
- Check the terminal that took the order — if it is offline, it shows how many changes are waiting to send.
- If both are online, give it a few seconds. In the Manual sync mode, tap Sync now on both.
- Admin → System Settings → Devices shows each terminal's unsent count and last sync.
- If the terminal shows changes could not be saved, tap Show to read why. Still stuck? Contact IBEX Support with the order number.
Note
Nothing is lost while a terminal is offline: the order is safe on it, and appears everywhere once it syncs.
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