Hold (park) and recall an order
Park an unsent order to serve someone else, then bring it back — and know what Hold does to a bill the kitchen already has.
Park an order that has not been sent
- With an order open, tap Hold.
- The screen clears for the next customer; the held order is kept on this till, even through an app restart.
- Open Held Orders from the top bar and tap Resume.
- Continue adding items or take payment.
Hold on a bill already sent
Important
Holding a bill the kitchen already has pauses the kitchen for that table's food not yet served: the kitchen screen shows it on hold and a paper kitchen gets an ON HOLD slip, until Resume fires those lines again. Don't hold a sent bill just to free the till — tap New Order instead; the bill stays under Bills.
Tip
Held orders belong to this till and this branch. A sent bill is on every till under Bills → Running bills.
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